Return, Refund, Exchange and Cancellation Policy
Return, Refund and Cancellation Policy
Posh India endeavors to ensure that every transaction at our website(www.poshindia.co) is seamless. We take great care in delivering our products and adhere to the highest quality standards. Kindly note: • All our products are handcrafted with love by our artisans, to ensure our customers can get the best of style and utility. • We also ensure we provide pictures of the products across multiple angles and often with some common objects kept inside/model images/images with measurements mentioned-- so that it to gives you the best idea of the size and dimensions of the product • Post your purchase, each product undergoes a thorough Quality Check, before it is dispatched via our courier partners. All this is done to empower you to take the most educated decision before making your purchase since once a product is unpacked, we cannot sell it again to another customer and hence we don't support returns or cancellation requests. • Thus, as a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. • However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine manufacturing defect then we are open to extending an exchange for your order. • In such a case kindly send us unpacking video(without cuts) from all 6 sides & images of the defected product to poshindiaofficial@gmail.com.(Monday to Friday 10AM to 5PM working hours) within 24 hours from the date of receiving the package ,exchange requests received after the specified timeline would strictly not be entertained. Our team will inspect the case and get back to you with next steps, if this qualifies for a replacement. Do mention your order number in this email/message. • Please note unpacking video is COMPULSORY as in-transit damages are covered by courier partners, which need unpacking footage from customer's end as a proof. We shall not be able to entertain any defected product queries if unpacking video is not provided from start to end. • Depending on where you live, the time it takes for your exchanged product to reach you may vary and a minimum charge of 150 will be applicable to initiate the return pickup.